Returns Policy
FOR ALL REFUND/EXCHANGE REQUESTS PLEASE EMAIL YOUR ORDER NUMBER OVER TO HELLO@EMANTHECREPSCONNECT.COM
Any items purchased are eligible for refund/exchange if you inform us within 14 days of receiving the items that you would like to cancel, you then have another 14 days to return the goods once you have informed us. All products must be returned in its original packaging, unused condition and in resalable condition.
For general orders please contact us immediately if you require an refund/exchange for another size / product. the postage cost to and from is liable on the customer. Any parcels sent to us are at the customers risk, please send these with an insured reliable tracked courier to avoid these being lost, we recommend Royal Mail before 1pm insured up to the value of your item.
If the item is returned in unsalable condition this will immediately be sent back to yourself. This includes but is not limited to items that have been worn, items returned without any packaging or items that have been visibly damaged / stained from trying on. We send all items in boxes which this can be returned back to ourselves in, or your own box / packaging can be used to protect your item.
Please note exchanges and returns can take 3 - 5 working days from receipt to be processed.
The returns address must be requested from ourselves as we do not share this, please do not send back items to any other address than one provided by us via Email. If you do send this to an alternative address we are not responsible for trying to retrieve this for you.
As we do not manufacture these items we are not responsible for any wear and tear that may occur with any products we sell. We recommend using crease protectors inside all trainers after wear to avoid excessive creasing and making sure you check washing instructions on any clothing items purchased.
Please contact Hello@emanthecrepsconnect.com.